As technology continues to revolutionize industries across the board, many companies are turning to AI-driven automation to streamline their processes. Facilities maintenance is no exception, with some businesses automating everything from ticket management to vendor dispatching. But at DAVACO, we take a different approach—one that prioritizes human expertise, personalized service, and hands-on problem-solving. While AI has its place, we believe that for facilities maintenance, relying solely on automation can do more harm than good. Here’s why our approach delivers better results for our clients.
At DAVACO, we understand that facilities maintenance is about more than just fixing things—it’s about solving problems efficiently and effectively. That’s why we don’t rely on AI-driven systems to handle your calls or manage your issues. When you call DAVACO, whether it’s in the middle of the night or on a busy Monday morning, you’re talking to a real person. Our 24/7 operation is staffed by DAVACO employees, not an outsourced overseas team.
When there's an emergency, our employees are available to care and take immediate action to address the issue. This personal touch ensures that the right people are solving your problems, and it fosters the kind of relationships that automated systems can’t replicate.
In many companies, reporting a facilities issue means entering your problem into an automated system. These systems often follow predefined algorithms, automatically dispatching a specific vendor based on limited information. This can lead to costly and time-consuming mistakes.
At DAVACO, we manually triage every ticket. For example, if you report a ceiling leak, our team doesn’t just assume it’s a roof issue like an automated system might. We take a closer look—checking local weather reports for your area. If it hasn’t rained recently, it’s likely not a roof problem but could be related to your HVAC system. By making this determination early, we can dispatch the correct vendor right away, saving both time and money. In contrast, an automated system might send the wrong specialist, resulting in a delayed resolution and unnecessary costs for a misdiagnosed issue.
Our approach is about more than just sending the right technician—it’s about ensuring that from the moment a problem is reported until it’s fully resolved, you’re working with DAVACO every step of the way. As a one-stop shop, we manage the entire process for you. We don’t pass the buck to outside call centers or rely on faceless algorithms to figure out what you need.
Our vendor relationships are carefully managed by subject matter experts, like our HVAC-certified team, ensuring that only the best, vetted vendors are dispatched to your site. And we pay our vendors on time, with net-30 terms—helping us secure top-tier partners who are incentivized to provide the best possible service.
While automated systems might seem like a cost-effective solution at first glance, the truth is they often lead to unnecessary expenses and delays. By manually triaging every ticket and ensuring that the right expert is always on the job, we eliminate the risk of sending the wrong vendor or overlooking a critical issue. This not only speeds up the repair process but also ensures you’re not paying for services you don’t need.
If a client reports that a door is not closing properly, an AI system might dispatch a locksmith automatically. However, by manually reviewing the issue, we may determine that the real problem is a misaligned hinge or frame—something that doesn’t require a locksmith and can be fixed more quickly and affordably by a general maintenance contractor.
It’s important to note that while we don’t rely on AI for ticket management or call centers, we do use technology where it makes sense. Our facilities maintenance management software helps us keep detailed records of service calls, track preventative maintenance schedules, and ensure that every job is completed to the highest standard. But at the core of everything we do is human expertise and personalized service—two things that no algorithm can replace.
In an industry that’s rapidly automating, DAVACO stands out by staying true to what works—human connection, expertise, and problem-solving. Our clients know that when they call us, they’re speaking with someone who understands their needs and can get the job done right. We handle every aspect of the facilities maintenance process, from triaging service requests to paying vendors, ensuring that our clients receive top-notch service without the headaches of dealing with automated systems or fragmented processes.
At DAVACO, we believe that when it comes to facilities maintenance, the best approach is one that combines the right tools with expert human oversight. And that’s a level of care and service that AI just can’t match. If you're ready for better care from your facilities maintenance provider, schedule a call with us today.