Since 1990, DAVACO has built a strong reputation for project management, logistics, and large-scale multisite projects. But what many don’t realize is that DAVACO is equally skilled in facilities management (FM). In this article, we will explore what sets DAVACO apart from other FM providers, even those with more years in the industry.
DAVACO’s Facilities Maintenance division was launched in 2020 to meet the growing demand for ongoing, high-quality maintenance at the commercial sites we serve. One of our core promises to clients is that we will be there "from concept to completion"—a commitment that means we stand by our clients from the early stages of planning through the completion of their projects. But once a project is finished, it’s not the end of the road.
Take, for example, the installation of self-order kiosks at quick serve restaurant locations. Installing these kiosks efficiently, with minimal disruption to daily operations, is critical—but so is ongoing maintenance. Whether it’s proactive maintenance like software updates and equipment checks or reactive maintenance to address issues as they arise, DAVACO knew that to fully support our clients, we had to expand into Facilities Maintenance services.
In the nearly five years since, DAVACO’s FM division has grown to meet our clients’ everyday needs, always with the goal of providing peace of mind. We strive to be the first and only call they need to make for any facilities issue.
1. Expanded Service Offerings
We provide the essential FM services like HVAC, plumbing, electrical, and general maintenance. But we don’t stop there. DAVACO goes beyond, addressing maintenance for anything inside or outside the building, including landscaping, irrigation, snow removal, roof repairs, fire safety, locksmith services, electrical work, internet installations, and even lease reviews. Whether it's a small preventive fix or a larger urgent issue, DAVACO has it covered.
2. Intelligent Ticket Management
Our ticketing process is managed by real people, not automated systems. While automation can speed things up, it can also lead to costly missteps. For example, if a ticket comes in for a ceiling leak, an automated system might dispatch a roofing contractor. But our team first checks the weather. If it hasn’t rained in days, we’ll send an HVAC technician instead, often finding the leak is caused by a faulty HVAC unit. This human oversight saves time and money by ensuring the right technician is sent the first time.
3. 24/7 Live Hotline
Facilities issues don’t keep to a 9-to-5 schedule, and neither do we. With DAVACO’s 24/7 local hotline, clients can rest easy knowing they have immediate access to a team ready to triage and address emergencies at any time. When you call, you’re speaking directly to the DAVACO team—not an outsourced call center.
4. Expertise in Leadership
Our FM leadership team is composed of subject matter experts who bring deep knowledge across a range of trades. This includes one team member with over 50 trade certifications. Our leadership also excels in logistics, allowing us to pivot quickly in urgent situations, and vendor management, which ensures that only the best partners work with us.
5. Vendor Management
We approach vendor management in a unique way. Unlike many in the industry, we pay our vendors within 30 days—whether or not we’ve received payment from the client. This ensures our vendors are taken care of and helps us build strong, reliable relationships. We also don’t inflate our hours or rates. Our vendors’ work is billed based on the actual time spent on-site, helping our clients save money. Additionally, we take on the responsibility of managing compliance and vendor risk.
6. One-Stop Shop
With DAVACO, there’s no job we shy away from. Whether it’s HVAC, plumbing, electrical, or anything else, we’ll handle it. Our creative, client-first approach means we don’t lock our clients into rigid service agreements. Instead, we collaborate with them to design FM programs tailored to their needs. And when a job requires more resources, we have trusted partners ready to assist. Our deep integration with the project solutions side of DAVACO ensures a seamless experience from start to finish.
At DAVACO, our goal is simple: to be the best partner for your facilities management needs, no matter the size or complexity of the task. By expanding our service offerings, applying human intelligence to solve problems, and valuing relationships with vendors and clients alike, we’ve created a facilities maintenance division that truly stands out.
Ready to experience the DAVACO difference? Contact us today to learn how we can support your facilities management needs and help your operations run smoother.