Powering Solutions: A Case Study in Interdepartmental Expertise
By - Krystle Elswick
When a European manufacturer introduced their innovative product to U.S. markets, they were prepared to navigate logistical complexities like shipping, storage, and warranty management. Along the way, an unforeseen challenge with voltage requirements surfaced. Leveraging our unique ability to connect logistics and facilities maintenance, DAVACO partnered with the client to quickly identify and resolve the issue, ensuring their product's success in a new market.
A Partnership Across Specializations
The journey began with a straightforward logistics need: managing the storage and shipment of units from the manufacturer’s European production facility to U.S. sites. DAVACO helped to ensure smooth operations, house inventory, and coordinate deliveries. But this partnership wasn’t just about logistics.
To streamline warranty repairs, DAVACO’s facilities maintenance team joined the effort, taking charge of triaging issues, managing part fulfillment, and dispatching technicians for on-site repairs. It was this seamless collaboration between logistics and facilities maintenance that laid the foundation for solving a bigger problem.
A Heating Problem Sparks Investigation
As part of our warranty process, we consistently reviewed repair data to identify trends and ensure efficiency. Early on, one trend stood out: heating elements in the units were burning out faster than expected.
The investigation helped bring to light an important distinction—these units were designed to operate on the U.K.’s lower voltage, but in the U.S., the higher voltage caused them to overheat.
With this discovery in hand, DAVACO worked with the client to:
- Update Data Tags: Clear, prominent labels were added to specify the required voltage, preventing future errors.
- Replace Heating Elements and Install Transformers: Our facilities team coordinated these critical repairs, adapting the amount of power supplied to the units.
This inter-departmental collaboration between logistics and facilities maintenance not only resolved the issue but also prevented disruptions across the client's operations.
A Second Challenge Revealed
As the warranty repair process continued, our team identified another alarming pattern: an uptick in melted fuse holders. Once again, facilities maintenance and logistics worked together to flag the issue, alert the client, and uncover the root cause—a manufacturing defect from one of the client’s suppliers.
By catching this early and working across departments to implement solutions, DAVACO helped the client mitigate potential failures and maintain the trust of their U.S. customers.
Breaking Down Silos for Seamless Solutions
This story is a testament to DAVACO’s ability to work across specializations, where logistics and facilities maintenance come together to solve complex problems. Our teams aren’t siloed; we collaborate, adapt, and tackle challenges from every angle to ensure the best outcomes for our clients.
Ready to See What Seamless Looks Like?
If your business needs support with logistics, facilities maintenance, or the unique challenges that arise between the two, DAVACO is here to help. Let’s create solutions together—schedule a call with us today.
